Incorporating post occupancy evaluation (POE) into our practice reinforces our commitment to continuous improvement and accountability. Central to our proposal is an ambition to work with clients to create an effective feedback loop which will test how well our joint effort succeeds in achieving the targets identified. We believe by listening to the users of our buildings and learning from their experiences is fundamental to creating spaces that are not only beautiful and functional but also sustainable and enriching for all.

Our aim is to create a structure enabling information, data and learning to be shared between the practices, participating developer clients and professional organisations, particularly the RIBA. We revisit all of our projects and more recently, where possible, have arrange with our clients to stay in our buildings ourselves to better understand how the buildings work and how residents interact with it. This gives us powerful feedback and enables us to design the next projects more confidently. We share this learning in detail with clients and across our practice, and promote the principles more widely externally.